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Case Studies

Auditing

American Ordnance

Milan, TN

For the last 4 years, we have worked closely with the Director of Quality for AO.

Her comments regarding S3:

S3 has performed supplier quality audit and inspection services for AO for the past year. Their staff is very experienced, knowledgeable and professional. Supplier performance was improved significantly as a result of S3's audits and follow up activities."

Judy Solgaard
Director Quality/Lean Environmental Mgmt.
American Ordnance LLC

Remarks regarding the inspection planning activities with AO:

We asked S3 to help us put in place a system to improve incoming material inspection efficiency and effectiveness. Their plan helped us standardize our approach to various inspections and made it easier for operators to do their jobs."

Charles Essary
Surveillance & IMI Supervisor
American Ordnance LLC

A significant benefit of our relationship with AO is the new relationships we have made with their suppliers. Some of them have hired S3 to work with them in different aspects of their business.

Case in point...our initial work with AK Stamping in Mountainside, New Jersey was through a supplier audit conducted by Miranda, on behalf of American Ordnance in Milan. From that relationship, AK Stamping entrusted S3 to act on their behalf at American Ordnance, as a customer liaison. They were experiencing some quality issues in which S3 was able to help.

The following remarks are from the Quality Manager at AK Stamping:

If I were to comment on a particular strong point tha S3 has demonstrated for us, it would be their responsiveness in helping with any problem that might develop, how they communicate and react to achieve a well focused feasible/sound solution in a timely manner."

Another case in point.  We conducted a supplier audit at Vac Pac Inc. in Baltimore, Maryland. We were hired by American Ordnance to assess process controls at Vac Pac. The results of the audit were beneficial to everyone involved.

It is from the supplier audit that Hessa Tary,
the President of Vac Pac, offered her kind words:

Standardized Systems Solutions was contracted by our customer to conduct process and product audit at our facility. They reviewed the complete and total process- personnel interviews, operator work instructions, critical control point in manufacturing process and documentation procedures."

The audit was handled as a continual improvement activity- Standardized Systems quickly grasped our production process and our desire to conform in every way possible to quality provisions and process controls. They understood how to communicate to our customer our manufacturing processes and the necessary changes/ improvements that needed to be made by both parties to conform to certain standards.

In essence Standardized Systems was an advocate for our customer and ourselves towards the goal of open communication and process improvement. We could not have achieved this goal without their thorough knowledge of systems review and standard manufacturing practices.

I recommend their services for assisting in any issues requiring conformance to quality provisions and process controls."

S3 has had the good fortune of gaining even more customers through our work with American Ordnance, LLC. We have worked with AO suppliers in California, South Dakota, New York, Arkansas, Mississippi, Ohio, Iowa, and Tennessee.

Each story is unique in its own way.